I see some hosts offering "unlimited bandwidth". Why don't you offer this?

Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.

Is there a minimum time contract/commitment?

There is no minumum time contract. You can also cancel at any time (see the Acceptable Use Policy for policies regarding this).

How soon will my account be set up and ready for use?

Your site can be uploaded to our servers immediately after receiving the welcome email, which will contain the IP address for your account, plus the password for the username chosen during signup (you should recieve this welcome email within 24 hours of placing your order). In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.

Do I have access to update my site 24 hours a day?

Yes. Whether you're a day person or a night owl, your site is available for you to update.

Do you offer a money back guarantee?

Yes. If for any reason during the first 30 days you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service.

How do I get my email?

If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: Use your ISP's outgoing mail server.

I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?

You can upload your page(s) immediately after you receive the welcome email by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.

Is my site backed up and how often?

Yes backups are done daily on all servers, a daily incremental back up and a monthly full backup. The full backups are placed onto tapes and are stored for two weeks while the incremental backups are stored onto disk and kept until the next full backup is performed.

How fast are your connections?

Our Servers are located in a State-of-the-Art Network Operations Center (NOC) and is OnNet with GlobalCenter (GC), Qwest Communications and GTE through three separate bandwidth-on-demand connections. GC, a Tier 1 provider whose 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology provide an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below the NOC. Qwest comes in with an OC-12 line and plans to upgrade their connection to an OC-48 in the near future. They also have an ATM fiber node floors below the NOC. Our Qwest connection enables us to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic.

Genuity, a division of GTE, is our third Tier One Internet backbone. Genuity provides excellent network performance as a result of their high-speed peering arrangements with other Tier One Internet backbone providers. The GTE global network delivers customers directly onto the Internet via a high-speed connection to its private, super-capacity backbone, including 17,000 miles of fiber and OC192 capacity. It is comprised of more than 800 U.S. local access points and approximately 1,500 international local access points in more than 150 countries. Furthermore, because of these unique connections, we do not need to link to the Internet through an OC3 or T3 Telecom circuit. Instead, independent cables run inside our building directly from the NOC to all three carriers points of presence. These lines can handle the bandwidth of a T3 or an OC3 with DWDM. Plus, they handle several times the bandwidth of an OC3.

I changed my control panel password and now I can't get in.

Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.

What are your server specifications?

Our servers are Pentium III machines with 512MB of RAM, running Red Hat Linux and Apache Web Server.Top